How long does shipping take?

US Standard: 7–12 business days. US Express: 3–5 business days. Canada: 10–15 days. UK/EU: 12–18 days. See our Shipping & Returns page for details.

Can I track my order?

Yes — tracking is included on every order. You'll receive the tracking number by email once your order ships.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging. See Shipping & Returns for the full policy.

Do you ship internationally?

Yes — we ship to Canada, the UK, Europe, and many other countries. Rates are calculated at checkout based on destination.

Can I change or cancel my order?

Contact us within 2 hours of placing your order at hello@someplacefurry.com and we'll do our best to accommodate changes.

How do I contact support?

Email hello@someplacefurry.com — we typically respond within 24 hours.